What does “managed IT” actually include?
Everything your business needs to stay running, protected, and up to date. That means 24/7 monitoring of your servers, workstations, and network — proactive patching and maintenance — a dedicated help desk for your team — on-site support when needed — monthly reporting — and quarterly strategic reviews. It’s all under one predictable monthly fee with no surprise invoices.
How fast do you respond to issues?
Our SLA guarantees response within one hour for critical issues. In practice, most critical alerts are acknowledged within minutes because our monitoring catches problems before your team even notices them. Non-critical tickets are typically resolved same-day.
Do you replace our current IT person or work alongside them?
Either model works. Some clients use us as their entire IT department. Others have an internal IT person and bring us in for monitoring, security, compliance, and overflow support. We’ll design the engagement to fit your situation.
How long does onboarding take?
Most businesses are fully onboarded within 5 to 10 business days. That includes deploying monitoring agents, documenting your environment, configuring alerting, and getting your team set up with help desk access. We handle the heavy lifting — your team’s involvement is minimal.
What areas do you serve?
We’re headquartered in Morristown, NJ and provide on-site support across all of New Jersey, plus the New York metro and eastern Pennsylvania. Remote monitoring and help desk support are available regardless of location.
Is there a long-term contract?
We offer both month-to-month and annual agreements. Most clients choose annual because it locks in better pricing — but we don’t trap anyone in a contract they’re unhappy with. Our retention comes from results, not fine print.